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Bassy Events Business Policies

Last updated: 10 July 2026

By creating or holding a Bassy Events Business account, you agree to the policies below. Please read them in full, since they cover fees, refunds, account suspension, and account deletion.

Booking fee
3% on Bassy Free, 0% on Bassy Small & Bassy Mid. Switches automatically with your plan, never refunded back on a cancelled sale.
Cash bookings
No processing fee, and refundable in person or by secure bank transfer link
Outstanding debt
Recovered from your next payout automatically, or invoiced after 30 days
Unpaid invoice
Account auto-suspends 30 days after an invoice goes unpaid
Subscription renewal
2 days to pay after each period ends, or your plan auto-downgrades to Bassy Free
Cancelling a plan
Keep access until your paid period ends, then move to Bassy Free automatically

01 Booking fee

On Bassy Free, Bassy Events charges a booking fee of 3% on every ticket sold, shown separately to attendees at checkout alongside the ticket price and the payment processing fee. This is how Bassy Events funds the platform for accounts that aren't paying a subscription.

On Bassy Small and Bassy Mid, the booking fee is 0%, since your subscription is what funds Bassy Events on a paid plan, so there's no additional per-ticket fee on top of it.

This switches automatically, in either direction, the moment your account's plan actually changes. Upgrading from Bassy Free clears the fee immediately, and moving back to Bassy Free (by choice, or if a paid subscription lapses) re-applies it, with no action needed from you either way. Your current rate is always shown on your Finance page.

02 Refunds

When you refund an attendee, the ticket portion of what they paid, meaning the ticket price, booking fee, and processing fee, is returned to them. However, the Bassy Events booking fee is never refunded back to Bassy Events. If the remaining balance on a refunded booking can't cover it, that amount becomes an outstanding balance owed to Bassy Events.

If the booking also included any extra packages or a reschedule purchase, that portion is never refunded, on any booking, regardless of your own ticket refund policy. See Section 10 for why. A partial refund on a booking with packages only ever touches the ticket share; the package/reschedule share stays with you either way.

You can refund attendees one at a time from a booking's own page, or select several at once (card and cash together) from an event's Bookings page. Refunding several attendees at once still requires Bassy Events to review and approve the request before anything actually happens, exactly like refunding one attendee individually does not.

If you offer a reschedule option on a session-based event (Bassy Mid only), an attendee moving to a different session instead of asking for a refund isn't a refund at all. See Section 10 for how that works.

When money actually becomes available to pay out

Your available balance only ever reflects revenue from a session, date, or event that has genuinely already happened, never money for something still ahead of you, however confident that sale looks right now. Exactly what "already happened" means depends on how your event is set up:

  • A one-off event with a set start and end unlocks as a whole, once that end time has passed.
  • A multi-day event with a fixed final date (a festival running several set days, say) stays locked in full until that last day ends. Even if the first day was five days ago and went perfectly, none of that revenue is available until the whole run is over.
  • An ongoing recurring event with no set end date (a weekly class, say) unlocks per session instead of all at once. Each session's own revenue becomes available once that specific session ends, independently of any other session. A class that's been running for months doesn't have last month's earnings held hostage by next week's booking.

If any of that booking's revenue had already been paid out to your bank account before a refund happens, the amount you were overpaid also becomes part of your outstanding balance, since the underlying sale no longer exists. In practice this is genuinely rare, and mostly comes down to timing you control:

  • For an ongoing recurring event specifically, a session's revenue only unlocks once that session itself has already happened. By the time you'd genuinely be requesting a payout for it, the natural window for a same-session refund request has usually already passed. Waiting for your own refund policy to run its course before requesting a payout is the straightforward way to avoid this entirely.
  • The same logic applies to a bulk refund. If you decide an event genuinely can't continue and refund every attendee, there's no reason to have requested a payout first, so most organisers naturally never hit this at all.
  • This protection exists for the genuine edge case: requesting a payout and then refunding attendees anyway, regardless of your own stated policy. Any shortfall this creates is recovered the same way as any other outstanding balance, either automatically from a future payout, or by invoice after 30 days.
For an ongoing recurring event, a still-locked future session's revenue never counts toward covering a shortfall from an already-refunded past session, even if the numbers would technically balance out on paper. Each session's money is judged strictly on its own. Nothing is assumed about a session that hasn't happened yet.
Outstanding balances are recovered automatically from your next payout, in full or in part, before any money reaches you. If a balance remains after 30 days with no payout to recover it from, Bassy Events may issue a formal payment request or invoice.

03 Cash bookings

If you accept cash at the door for an event, attendees only ever pay the ticket price plus the booking fee. There's no processing fee at all, since no card transaction takes place.

Cash bookings can be refunded, so long as you've turned on cash refund handling for that specific event (this is separate from simply accepting cash payments, and toggled from the event's own manage page). Once enabled, you can resolve a cash refund either in person, or by sending the attendee a secure one time link to submit their own bank details for a transfer. Either way, it goes through the same Bassy Events review process as a card refund before anything is finalised.

The booking fee on a cash booking still has to reach Bassy Events. Since cash is collected entirely by hand, there's no automatic way for that fee to be deducted at the point of payment the way it is on a card sale. To account for this:

  • The moment you mark a cash booking as paid on the Bookings page, the booking fee for that sale becomes an outstanding balance owed to Bassy Events, visible immediately on your Finance page and in Outstanding Fees.
  • If you have any card revenue due to be paid out afterwards, this balance is deducted from that payout automatically, the same way a refund driven debt is.
  • If no payout settles it within 30 days, Bassy Events will send you an invoice for the amount. That invoice must be paid within a further 30 days of being sent, or your account will be automatically suspended, see Section 7.
In short: a card booking's fee is settled the moment its payout is sent. A cash booking's fee is settled either by a future payout deducting it, or by you paying the invoice directly, but it's owed either way, and the same 30 then 30 day suspension timeline applies.

04 Safety and event standards

If an event is found to breach safety standards or Bassy Events' terms, that event may be frozen immediately. Any payouts generated from that specific event are forfeited and will not be released, regardless of the event's financial history up to that point. This is separate from and in addition to any other consequence Bassy Events may apply to your account.

05 Check-in and event lifecycle

An attendee's ticket becomes checkable 10 minutes before the real start time it's tied to, whether that's a session's own start, a fixed event's listed start, or (for a multi-day event) today's specific date. It stays checkable right through to the real end time, with no separate cutoff partway through. Arriving up to 10 minutes after the start still shows a plain valid ticket, just with an informational note; there's no extra step needed to admit someone in that window.

Scanning before that 10-minute window opens correctly shows the ticket as too early rather than invalid, since it genuinely is valid, just not yet checkable. The same applies after the real end time: the ticket reads as expired, not invalid, and can still be admitted manually with a reason if you choose to honour it.

On a multi-day event, each date has its own independent check-in window. Checking in on one date never affects any other date on the same booking; an attendee who's used their ticket today can still use it again on the event's next scheduled date.

A published event is automatically moved to draft 5 minutes after it genuinely ends, so it stops appearing as bookable once it's over. For a fixed event this is its own end time; for a multi-day event, it's the end of the last scheduled date, not the first. An ongoing recurring event with no set end date is never automatically unpublished, since it has no final date to trigger from. You can always republish an event manually from your Events page regardless of why it was unpublished.

06 Passwords and account security

You're responsible for keeping your password confidential. If you use "Forgot password," a one time code is sent to your registered email. Never share this code with anyone, including someone claiming to be from Bassy Events. Only one browser session can be logged into your account at a time; logging in elsewhere ends any other active session automatically. If you're logged out unexpectedly with no explanation, contact us.

07 Suspension

Your account may be suspended for a safety or standards breach (Section 4) or for an unpaid invoice past its due date (Sections 2 and 3). While suspended, you cannot create or publish events, and any pending payouts are frozen.

A suspension for an unpaid invoice is lifted automatically the instant the outstanding balance is settled. You don't need to contact us. A suspension for a safety or standards breach requires Bassy Events to lift it manually.

08 Account deletion

You cannot delete your account instantly. Instead, you submit a deletion request with a reason, which Bassy Events reviews.

Your request can't even be submitted if money is owed in either direction. If you have an outstanding financial balance, such as booking fee debt from a refund, an unsettled cash booking fee, or an unpaid invoice, or if you have any payout still pending or processing, the request is blocked automatically before it reaches us, regardless of the reason given. Once outstanding debt is settled (automatically via a future payout, or paid directly) and any pending payouts have gone through, you're welcome to submit a request.

If your request is approved, your account and associated data are deleted, and you'll receive a confirmation email. We're always glad to see organisers come back. You can register again at any time.

09 Subscription plans

Every business starts on Bassy Free by default when they register. There's no paid step required to begin using Bassy Events. Free gives you the full event management flow: creating and publishing events, selling tickets, taking payments, and resolving individual refunds. Paid plans, Bassy Small and Bassy Mid, don't add new abilities on top of this so much as remove scale limits and switch on a few extras by default (cash refund handling, refunding several attendees at once, and automatic reminder emails). See our Bassy Events plans and pricing for the exact numbers on each.

The booking fee in Section 1 applies the same way on every plan. Upgrading changes what you can do with the platform, not what Bassy Events earns per ticket sold.

Upgrading

Upgrading to a paid plan is self-serve from your account's Subscriptions page. You're charged the full price of the new plan immediately by card, and the upgrade takes effect straight away. There's no waiting period.

If you upgrade partway through a Small or Mid billing period you're already paying for, Bassy Events automatically works out how much of that period you hadn't used yet, and refunds that unused portion back to your card once the new payment goes through. This calculation is based purely on how much time was left in your previous cycle, not on how much or how little you used Bassy Events during it. Using the plan heavily for one day out of thirty doesn't reduce your credit, and barely touching it for twenty-nine days doesn't increase it. We don't quote an exact refund amount before you upgrade, since like any usage-based credit it depends on the precise moment you complete the upgrade, but the calculation itself is fully automatic and applied consistently to every business the same way.

Upgrading right after a billing period has technically ended, but before you've been moved to a new one, is treated as a normal fresh upgrade rather than a mid-cycle one, since there's little to no time left to credit at that point. Any refund in this situation is likely to be small or zero.

Renewal

Small and Mid renew automatically. A new invoice is generated the moment your current billing period ends, and you have 2 days to pay it. If it goes unpaid past that deadline, your account moves automatically to Bassy Free. There's no suspension. You keep full access to Bassy Events on Free's terms, you simply lose whatever Small or Mid included that Free doesn't.

Cancelling

You can cancel a paid plan at any time from your Subscriptions page. Cancelling doesn't downgrade you immediately or refund what you've already paid. You keep full access to your current plan for the rest of the period you've already paid for. No further invoice is generated after that; once the period ends, your account moves automatically to Bassy Free. You can resume auto-renewal at any point before the period ends if you change your mind.

Demo accounts

Some businesses are given a time-limited demo of Bassy Mid at Bassy Events' discretion, for evaluation purposes. A demo is not a paid subscription, and you can't upgrade to a paid plan while a demo is active. This becomes available once the demo ends. When a demo ends, your account moves automatically to Bassy Free, the same as any other downgrade. It's never suspended.

If you downgrade with more than the new plan allows

Downgrading (whether by an unpaid invoice, cancellation, or a demo ending) can leave you with more live events or active promo codes than your new plan allows. When this happens, Bassy Events automatically brings you back into compliance: every currently-published event beyond your new limit is unpublished (moved to draft, not deleted), and every active promo code is paused. You choose which of your events to republish and which codes to reactivate, up to your new plan's limits.

Events you created before a downgrade keep the limits they were created under: the same photo count, video length, sponsor count, and session slots your plan allowed at the time, even after you've moved to a lower plan. This only applies to events that already existed before the downgrade; any new event you create afterwards follows your current plan's limits. The same principle applies to cash refund handling and reminders on bookings for events created while you had access to them. They keep working for those specific events and bookings, so long as you hadn't already turned them off yourself before the downgrade. If you had turned them off, they can't be turned back on again until you're back on a plan that includes them.

10 Extra packages, reschedule, and automatic ticket limits

These three features are only available on Bassy Mid. On Bassy Free and Bassy Small, they're switched off entirely. The options simply don't appear anywhere in your dashboard, and none of the behaviour described below applies to your account.

Extra packages

You can offer optional paid add-ons alongside your tickets, shown to attendees at checkout. Extra packages are for physical items you hand over in person: kit, equipment, rentals, and similar. Every package you create requires you to state how and when an attendee will actually receive it (for example, "collect at check-in on arrival"), and that instruction is shown to them both at checkout and on their ticket, so there's never any ambiguity about what they're paying for or how they'll get it.

Package revenue is paid to you exactly like ticket revenue. It's part of the same booking total, subject to the same booking fee, and included in the same gross sales, net earnings, and payout figures on your Finance page. It isn't tracked or held separately in any way.

Package and reschedule money is never refunded, even when the attendee's tickets are. If you approve a refund on a booking that also includes packages or reschedule, only the ticket portion comes back. The package/reschedule share stays with you permanently, since it reflects a physical item or a slot you've already committed to. Attendees see this stated clearly at checkout before they pay.

Reschedule

The one exception to "packages are physical items" is reschedule, an optional paid add-on available only on events with sessions enabled, that lets an attendee move their booking to a different session time instead of requesting a refund. You set your own price for it. We'll always try to find a suitable session, but availability genuinely isn't guaranteed. If nothing pre-set works, the attendee can describe what they're looking for and you can propose a time back and forth until you agree, rather than being tied to a fixed cutoff.

An attendee who buys reschedule can use it only once per booking. This is spent the moment they submit a request, whether or not you go on to approve it. So an attendee should be confident in their new date before submitting, not treat a request as a trial run.

When an attendee requests a reschedule, you review their proposed new session (chosen from your actual live availability, so it's always a real, bookable slot) and either approve or decline it from that booking's page. Declining requires a reason, which is sent to the attendee. Approving moves the booking to the new session immediately and sends the attendee an updated ticket. There's no separate step to issue a new pass, it happens automatically. Neither decision refunds anything, since the reschedule fee itself was for the option to move dates, not the ticket.

Automatic ticket limit updates

For any ticket type with a set quantity, you can turn on automatic limit updates. When a ticket type is about to sell out and someone attempts to buy more than what's left, the system automatically raises the limit by another batch the same size as your original quantity, so the sale can go through rather than turning that customer away. You're notified immediately, by both email and in-app notification, every time this happens.

This is switched on by default for every ticket type with a quantity, and you can turn it off individually for any specific ticket from that event's ticket page. If a ticket type sells out and this is switched off, the system notifies you that it's sold out instead, without adjusting the limit, so you can decide manually whether to raise it, leave it, or remove the ticket type entirely.

11 Changes to these policies

Bassy Events may update these policies from time to time. The date at the top of this page reflects the last update. Continuing to use Bassy Events Business after a change means you accept the updated policies.

Questions about any of the above? Reach us via Help & Support from your account menu.